Frequently Asked Questions
FAQ’s… and A’s
Have a question about Waterloo and its products? We’ve got the answers!
How do I buy Waterloo products?
Visit our zip code lookup to find a Waterloo distributor near you, or to choose from a number of online retailers.
How do I find specifications about Waterloo products?
Either explore our products by product type or product series. Every product we offer is shown on this website with photos, full product specifications, features and shipping information.
How do I find interior drawer dimensions?
Please contact Waterloo customer service at 800-833-8851 for specific information on drawer interior dimensions.
Where do you find the model number of each unit?
A white label is located in the upper right-hand drawer of the unit. The model number and Parts & Services phone number is located on the tag.
What is the Posi-Latch® Drawer Retention System and what is its advantage?
This exclusive, patented feature is found on our Professional HD and Professional Series products. It’s a latching mechanism that holds drawers in place, preventing accidental opening of drawers. And it’s easy to use – simply lift the drawer trim to open the drawer.
Can I purchase your products direct from Waterloo?
No. As the manufacturer, we only sell through distributors. Please contact Waterloo customer service at 800-833-8851 for assistance in finding an authorized distributor for Waterloo products in your area, or visit our zip code lookup to find a Waterloo distributor near you, or to choose from a number of online retailers.
What is your warranty period?
- Professional HD Series and Professional Series – 10 Year Limited Warranty
- Waterloo Series and Workspace Storage products – 7 Year Limited Warranty
- Shop Series, Specialty Series and Portable Series – 1 Year Limited Warranty
How do I make a warranty claim?
Contact us at 800-833-8851 or firstname.lastname@example.org, with a model number, description of the product, description of the defect, proof of original purchase, and your name, address, area code and telephone number. Waterloo may request pictures identifying the product and showing the defect to qualify for return authorization.
Can I order replacement parts, locks and keys directly?
Yes, in most cases replacement parts such as locks, keys or drawer slides can be ordered through our Replacement Parts department. You can reach them at 800-833-4405 for more information.